Please kindly contact us via email first. For incorrect products, Linsoul reserves all rights in deciding whether you need to return the incorrect item or not. Once the issue has been confirmed, we will arrange for a replacement, partial refund or a full refund (where applicable). If the photos/videos provided are insufficient to prove the stated issue, we will enquire more. Shipping details on the parcel packaging have to be clearly visible. The following details are required.ġ) Send an email to with an appropriate Subject TitleĢ) Provide your order number and state the issue clearlyģ) Attach photos and videos to show that your product is faulty/missing. All customers are strongly advised to take an unboxing video of their parcel and packaging when opening their parcels and products.įor faulty/missing items, please send an email to for after-sale services. In general, upon receiving your parcel, please confirm the contents of the package and ensure that the package is in good condition before signing for it. Should you really need to cancel or/and modify your order after purchase, please contact us via our support email or website chat. We will help you with the changes if that could be done.
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